Billing Terms & Conditions

1. ACCEPTED PAYMENT METHODS

We accept the following forms of payment for all online purchases:

  • Credit/Debit Cards: Visa, MasterCard, American Express, Discover, JCB, and Diners Club.
  • Digital Wallets: Apple Pay, Google Pay (if available at checkout).
  • PayPal: You can pay securely using your PayPal account.

All prices listed on our website are in US Dollars (USD).

2. SECURE PAYMENT PROCESSING

Security is our top priority.

  • SSL Encryption: Our website uses Secure Socket Layer (SSL) technology to encrypt your personal and financial information during the checkout process. You can verify this by looking for the padlock icon in your browser’s address bar.
  • PCI Compliance: We adhere to the Payment Card Industry Data Security Standard (PCI-DSS).
  • No Card Storage: Design By Artist does not store your full credit card number or CVV code on our servers. All transactions are processed through secure third-party payment gateways (such as Stripe or PayPal) which handle your data with the highest level of security.

3. WHEN YOU ARE CHARGED

Because our products are print-on-demand (custom-made for you), payment is collected immediately at the time of purchase.

  • Once you click “Place Order” or “Complete Purchase,” your credit card or payment method will be authorized and charged for the total amount.
  • This ensures that your order enters our production queue without delay.

4. SALES TAX

We are required by law to collect sales tax on orders shipped to certain jurisdictions, particularly within the state of Texas (where our business is based).

  • Any applicable sales tax will be calculated and displayed at checkout before you complete your payment.
  • The tax amount depends on your shipping address and the current tax rates.

5. BILLING INFORMATION ACCURACY

To ensure a smooth transaction, you must provide current, complete, and accurate purchase and account information.

  • If your billing information (name, address, zip code) does not match the information on file with your credit card issuer, the transaction may be declined by our security system to prevent fraud.
  • In the event of a declined transaction, please double-check your billing details or contact your bank.

6. ORDER CONFIRMATION

Upon successful payment, you will receive an email confirmation containing your order details and a receipt of payment. If you do not receive this email within 30 minutes, please check your Spam/Junk folder or contact us at [email protected].

7. CHARGEBACKS & DISPUTES

We encourage you to contact our Customer Support team first if there is any issue with your billing or order. We are here to help and can usually resolve issues faster than a bank dispute.

  • Unjustified chargebacks (claiming “Fraud” on a legitimate purchase) will be contested with evidence of your order, delivery confirmation, and IP address logs.

8. REFUNDS

Refunds are processed in accordance with our Return & Refund Policy. Once a refund is initiated by us, it may take 5-10 business days for the funds to appear back in your account, depending on your bank’s processing time.

CONTACT INFORMATION

For any questions regarding billing or payment, please contact us:

  • Email: [email protected]
  • Phone/Support: Mon – Sun / 8:00 AM – 5:00 PM
  • Address: 11210 Bellaire Blvd, Houston, TX 77072