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If you are unsatisfied with your order for any reason, you have 18 days from the date of receipt to initiate a return for a full refund or exchange.
- To start a return, contact our customer service team at [email protected] with your order number and reason for the return.
- We will assist you with the return process and provide a return label to send the item(s) to 11210 Bellaire Blvd UNIT 115, Houston, TX 77072, USA.
- Refunds will be issued to the original payment method. Please allow up to 5-7 business days for the refund to reflect on your credit card statement, depending on your bank’s processing time.
Please note that we will take responsibility for errors on our part. However, if the mistake is due to the customer’s error in placing the order, we cannot accept it. Please review your order carefully before finalizing it.
We offer complimentary shipping for all orders within the United States, so you incur no extra cost.
- Processed Time: 2-3 working days
- Shipping within the USA takes 3-6 business days
- Shipping international can takes between 10-20 business days
Note: We can definitely ship to Alaska and Hawaii. Unfortunately, we are currently unable to deliver to PO boxes or military addresses.
The candles are made with Coco Soy wax, high quality phthalate free fragrance oils and have a crackling wooden wick. Each candle will contain one Lapis Lazuli charged stone and several stone chips.
Coconut and Soy waxes are gluten free, toxin free, paraben free, phthalate free, and come from renewable sources. The wooden wicks we that we use are sourced and manufactured in the USA from fsc-certified mills. Wooden wicks have no mushrooming with little carbon buildup or debris
HOW TO USE YOUR NEW CANDLE: PRIOR TO BURNING YOUR CANDLE YOU WANT TO SET YOUR INTENTION. WRITE YOUR INTENT ON A PIECE OF PAPER AND PLACE IT UNDER YOUR CANDLE BEFORE LIGHTING. WHEN YOU GET TO THE END OF THE CANDLE YOU CAN REMOVE YOUR CRYSTALS AND WIPE THEM OFF WITH A CLOTH.
CANDLE BURNING INSTRUCTIONS: Wood Wicks should be trimmed to 1/8 of an inch. The length of the wick when you receive your candle is the length that it should be. Your candle should burn until the melt pool has reached all of the way across. This will help insure your candle will burn evenly.
Disclaimer: Please use care and precautions when using candles. Burn at your own risk. It is recommended to place a lit candle on a heat resistant coaster/surface to prevent any possibility of heat damage. Blackberry Market assumes no responsibility for any damage that may occur due to misuse of candles, and candle burning.
BE AWARE WHEN CANDLE IS LIT
Always burn on a heat resistant surface
Avoid Drafty Areas
Do not burn near additional heat sources
Keep wax pool free of Debris
Keep burning candles away from children & pets
ALWAYS keep the wick trimmed to prevent soot and smoke from flame
When candle wax has burned down to 1/2″ of the base, the candle will become hotter from flame causing heat retention. Exercise caution when burning
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