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If you are unsatisfied with your order for any reason, you have 18 days from the date of receipt to initiate a return for a full refund or exchange.
- To start a return, contact our customer service team at cs@designbyartist.com with your order number and reason for the return.
- We will assist you with the return process and provide a return label to send the item(s) to 11210 Bellaire Blvd UNIT 115, Houston, TX 77072, USA.
- Refunds will be issued to the original payment method. Please allow up to 5-7 business days for the refund to reflect on your credit card statement, depending on your bank’s processing time.
Please note that we will take responsibility for errors on our part. However, if the mistake is due to the customer’s error in placing the order, we cannot accept it. Please review your order carefully before finalizing it.
